Privacy Policy

Effective Date: December 30, 2025
Last Updated: December 30, 2025

Diapason LLC ("we", "us", "our") operates UEDNO Control Panel and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Service.

1. Data We Collect

We collect the following types of data:

Account Information

• Name, email address, and company name (provided during registration)
• Login credentials (passwords are hashed, never stored in plain text)
• Team member information you add to your workspace

Server & Credential Data

• Server hostnames, IP addresses, and connection details
• SSH credentials, API tokens, and access keys (encrypted at rest)
• cPanel/WHM account data retrieved from your servers

Security & Audit Logs

• Login timestamps and IP addresses
• Actions performed within the Service (audit trail)
• Error logs and system events

Billing Metadata

• Payment method details (processed by our payment provider)
• Billing address and invoice history
• Subscription and usage data

Support Communications

• Messages and attachments sent to support
• Feedback and feature requests

Technical Data

• Browser type, device information, and operating system
• IP address and approximate location (country level)
• Pages visited and features used within the Service

2. How We Use Your Data

We use your data for the following purposes:

• Provide the Service: Connect to your servers, execute commands, and display dashboards
• Security: Protect against unauthorized access, detect abuse, and maintain audit logs
• Billing: Process payments, generate invoices, and manage subscriptions
• Support: Respond to your inquiries and resolve issues
• Improvements: Analyze usage patterns to improve features and performance
• Communications: Send service updates, security alerts, and (with consent) marketing

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Security, fraud prevention, service improvement, and support
• Legal Obligations: Compliance with applicable laws, tax requirements, and legal requests
• Consent: For optional analytics cookies and marketing communications (you can withdraw anytime)

4. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for 30 days after deletion
• Audit Logs: Retained for 90 days (configurable by plan)
• Billing Records: Retained for 7 years as required by tax regulations
• Support Tickets: Retained for 2 years after resolution
• Server Credentials: Deleted immediately when you remove a server or close your account

5. Data Sharing

We do not sell your personal data. We share data only with:

• Hosting Providers: Infrastructure to run the Service (data processing agreements in place)
• Payment Processors: To process subscription payments securely
• Email Services: To send transactional and support emails
• Analytics (with consent): Aggregated, non-personal usage data
• Legal Authorities: When required by law or to protect our rights

All third-party processors are bound by data protection agreements and may only process data on our instructions.

6. Data Security

We implement comprehensive security measures:

• Encryption of sensitive data at rest using AES-256
• TLS encryption for all data in transit
• Argon2id password hashing (industry best practice)
• Role-based access control (RBAC)
• Regular security audits and monitoring
• Secure session management with CSRF protection

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for optional processing

To exercise your rights, contact us at privacy@uedno.com. We will respond within 30 days.

8. Cookies

We use cookies for essential functionality and, with your consent, for analytics. For details, see our Cookie Policy.

9. International Transfers

Your data may be processed in countries outside your residence. When transferring data internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. For material changes, we will notify you via email or in-app notification at least 30 days before they take effect.

12. Contact Us

For privacy-related questions or to exercise your rights:

• Privacy Email: privacy@uedno.com
• General Support: support@uedno.com
• Address: 9611 Fox Hearst Rd, Tampa, FL 33647